Jim S Uid

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Verified Reviewer

Never informed customers of policy changes.

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Lost thousands of points. Company just said my area was no longer participating. Have moved since but website does not allow me to apply.
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Pros:
  • Learn about recycling

Preferred solution: Points

User's recommendation: Don't waste your time

Tanya T Osa

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Fraziers Bottom, West Virginia

Unable to create an account

I'm trying to sign up with Recycle Bank but the site will not take my zip code. Keep getting an error that the zip code is invalid.
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Anonymous
map-marker Daytona Beach, Florida

Lost all points and login ability without warning

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They changed their website to only service certain municipalities last week without any warning to dedicated consumers. I lost all points accumulated over years of time and commitment to their partners. I will not support a company (or sponsors, partners) that treat a consumer in that manner. Shame on you Recyclebank.
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User's recommendation: Do not support

1 comment
Guest

I also lost 8000 points with no warning.

Wynona C Edl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cannot access my account

I have been a Recyclebank user since 2011. I have used my reward points many times. Now, it says my account doesn't exist. I tried to reenroll and it won't take my zip code! What's that about??? W Cross wynonac@***.com
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Preferred solution: Access to my account!

Anonymous
map-marker Wesley Chapel, Florida

Deleted my account

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Deleted my account & took all the points, which had a dollar value, and will not let me access anything I have earned. Would not answer my request for help.
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DEBBIE W Hfl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Recyclebank account

I have not heard one thing about my Recyclebank account. I just want to use my last points. I also have friends that want the same thing
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Preferred solution: I would like to use the points I had accumulated

Irlanda Hea
map-marker Chattanooga, Tennessee

Lost all points

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No notice they were changing rewards program. One day app and website just stopped working. Lost 7,000 points.
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Cons:
  • No longer available

Preferred solution: Return of my 7,000 points

User's recommendation: Do Not Support

Anonymous
map-marker Loveland, Colorado

Changed there business model with no notice

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NO notice that i would no longer be able to use this site. Should have sent a notice that they were changing there procedures Had several thousand points that I can no longer use
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Neomia P

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Rochester, Michigan

Can’t get into my account

I ordered lettuce and milk coupons and never received them. Tried to reorder and keep getting thrown out. They are not recognizing my email and keep blocking me. Have left my phone no. but no one ever returns my call. I am looking for a new company.
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Loss:
$30
Cons:
  • Horrible customer service
  • Being unable to redeem points
Anonymous
map-marker Rutland, Massachusetts

Account-can’t log in

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What happened to my account and all my points? It doesnt even recognize my email! And no response from them
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User's recommendation: Don’t bother

3 comments
Guest

I had the same experience

Guest

I have the same issue too. I got all of my magazine subscriptions through Recyclebank.

I have been trying to login for the past 6 months off and on to no avail.

I have tried contacting customer service also and like you, absolutely no response. I'll still recycle, but I recommend people forget about Recyclebank.

Guest
reply icon Replying to comment of Guest-2103146

Same with my account. WTF?

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Tina Z Xzc

Don't waste your time

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No longer worth the effort. They used to have some decent rewards (life gift cards), but now it's mostly $x off, and you have to pay the rest (which is a lot). AND you have to pay for shipping. The only thing that's free are a few magazines, like "Diabetic Living". So now I have a bunch of points, and nothing to use them for!
View full review
Pros:
  • Learn about recycling
Cons:
  • Being unable to redeem points
Reason of review:
Bad quality

Preferred solution: offer decent rewards

1 comment
Guest

Agree. I have a ton of points and I've been looking for over a year for anything worth cashing out. Total waste of time.

Eniko E

No $5.00 gift cards

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1. I don't receive points for recycling anymore. :( 2. No more $5.00 gift cards??? :(
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Reason of review:
Rewards

Preferred solution: Let the company propose a solution

2 comments
CustomerCare17

Please feel free to contact us at 1-888-727-2978 for more information regarding your account and why you may not be earning points anymore. We look forward to hearing from you.

Guest
reply icon Replying to comment of CustomerCare17

They don’t answer the call! The automated systems gives instructions then tells you there is a long wait due to call volume, you press * to wait and then you are disconnected. They don’t respond to emails either.

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Anonymous

SCAM!!!

Was never mentioned that you could call in and redeem your points for gift cards, but I found out now that the program is ending in Philadelphia. Of course they have no gift cards for Philadelphia.

SCAM SCAM SCAM SCAM!!

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1 comment
CustomerCare17

Hello, We are sorry that you were not aware of the gift cards that could be order over the phone as gift cards have always been available to order via our phone system thus us running out of gift cards. We had a surplus of gift cards available just for the Philadelphia closeout and they have all ran out, the gift cards were on first come first serve bases. We hope you understand have a good day.

Chanel H Fvr

Recycling Points

Ive stopped receiving points for my weekly recycling pickup.
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1 comment
CustomerCare17

Hello, There could be a few different reasons why you stopped earning points. Please call us at 1-888-727-2978 so that we can find out what may have happen as to why you are not receiving points any more, or you can also email us at support@recyclebank.com.

We will be able to assist you. Have a good day

Stephanie T Wzj
map-marker New York, New York

De-activated account - no more points

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I earn points for recycling through Recyclebank and I attempted to print out my receipts for my rewards, and the link went to their website. I thought I had forgotten my password, because I was unable to log in, but ultimately realized they had de-activated my account and I had no way to redeem my rewards.I had "bought" or cashed out all of my recycling rewards on June 5th but had not yet printed the receipts. I had rewards for Target, BuyBuy Baby, a diabetes magazine, Exploration Place, Museum of World Treasures, Mosley Street Melodrama, Green Mill Restaurant, and Cocoa Dolce. I spoke with a representative "Genesis" today who said there was “nothing” she could do, and that she’d have someone contact me “within 24-48 hours”. Seeing as how the Exploration Place reward was to be used for taking my stepson there with his grandma tomorrow, I told her that was unacceptable and asked for a manager. I was told rather rudely that there were none available because it was Friday. I asked for a corporate number and was told first that she didn't know it, and then second (after I pressed the issue) that she didn't think that one existed. I attempted to find one online and was unable to do so, I was only able to find the same "customer service" number that I had called, where I had been given absolutely no help.

I called back and spoke with a "Stephanie" and explained that my points were earned and cashed out PRIOR to the e-mail I received indicating that my service was being cancelled because they were no longer servicing recycling in my area. She was unable to help me, either, and suggested I e-mail customer support which I did, only to get a reply e-mail that I would be contacted within 72 hours - again, not acceptable. I finally contacted someone through Facebook messenger and she called me while I was at work trying to help a client. I asked for her to call me back and was told she didn't think she could because she had a lot of calls to make and she was trying to get done and leave work, too. I forwarded the PDF of the email confirmations I'd gotten for my rewards and got a reply from her:

"Hello, So I've managed to pull the rewards that you have requested. Please understand that I get your anger and frustration but we are only following rules and procedures that has been passed down to us. I will send the document to you via the email that you've sent to us through our support email now if you are unable to retrieve them here."

She ONLY sent receipts for only Museum of World Treasures, Cocoa Dolce, and Exploration Place, these I planned to use with my stepson, husband and best friend. I replied and asked her to send the rest of the rewards.

She finally sent me the receipt for Mosley Street Melodrama but made a point of telling me:

"As stated earlier in our conversation, I do understand your frustration, however, we are not allowed to do what I'm doing. Please understand that this is a one time courtesy. I've emailed your other two rewards as well. Have a good night."

I am extremely disappointed and upset that this company would refuse to honor the rewards system that they put into place, and then be condescending to the customer, by saying it was a "courtesy". It's not fair that I even had to contact this company about this. The rewards were earned and rightfully mine to begin with - if they want to drop service in our area, that's fine, but give the people what they earned, let them cash out their points, and then close the accounts.

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Cons:
  • Horrible customer service
  • Being unable to redeem points
  • Mislead
Reason of review:
Poor customer service

Preferred solution: Deliver product or service ordered

3 comments
Guest

contact top class settlements on this one. do a search to find the site. cannot put site here.

CustomerCare17

This issue was resolved you received all of your rewards. Have a good day

Guest

That's quite a tale of woe but you failed to describe the program in adequate detail. Having never heard of them, I gleaned very little useful information ; there is nobody by that name in this region.

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Susan S Uzg
map-marker Bronx, New York

What happened to One Twine?

I had seen a reward for a $50 gift code for 10,000 points on Recyclebank. I can't see it listed anymore. Where is it? I have searched and can't find it now. this was a very useful reward, as I love Mrs. Meyers cleaning products. I hope it is still there. I love the Recyclebank program and love the information it contains.

The information is very useful, and I love the quizzes for the points. I learn something and gains points at the same time.

Please let me know about the One Twine rewards, as I'm looking forward to saving for my points and getting it. What happened to the One Twine reward card?

thanks

Susan Scatena

vloglady@***.com

View full review
Reason of review:
what happened to One Twine reward?
8 comments
Guest

go to https://topclassactions.com/contact/ on the site it will have a spot to put a complaint and what happened.. i.e.

time lost doing this and no reward. etc.

Guest

you may want to do a top class settlement as I submitted one. If enough do it then it will become a $$$ claim against them for removing rewards without sufficient notice.

Guest

What is a curbside member? I visit Recyclebank on my computer, not my phone or tablet.

I had seen it before but not now. thanks susan

CustomerCare17

The One twine gift cards are only available to our curbside members, and if you are unable to view these rewards you maybe a digital, this would be the reason for you not being able to see the rewards in questions. Have a good day.

Guest
reply icon Replying to comment of CustomerCare17

How do I get curbside membership?

CustomerCare17
reply icon Replying to comment of Guest-1648451

If you work with a hauler/ trash removal company that offers Recyclebank as an incentive. You will be able to gain points as a curbside member.

Please contact us at 1.888.727.2978 so that we can let you know if your city/hauler works with us.

We are open from 8AM-6PM EST Monday-Friday. Have a good day.

Guest

I am still looking for answer to my original question. I'm looking for the $50 rewards card to One Twine.

Please help. thanks Susan Scatena

Rani Cky
reply icon Replying to comment of Guest-1594865

I too, would like an answer. I have been saving my Recyclebank.com points for almost year to get my $50 One Twine Gift Certificate and now it is gone.

NO notice, no email, nothing.

Just gone. Not cool.

View more comments (7)

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