Recyclebank
Recyclebank Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Recyclebank has 1.4 star rating based on 26 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Learn about recycling, That you can earn points by being green.
Cons: Being unable to redeem points, Horrible customer service, Mislead.Recent recommendations regarding this business are as follows: "Don't waste your time", "Do Not Support", "Do not support", "Don’t bother".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Recyclebank has 1.4 star rating based on 26 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Learn about recycling, That you can earn points by being green.
Cons: Being unable to redeem points, Horrible customer service, Mislead.Recent recommendations regarding this business are as follows: "Don't waste your time", "Do Not Support", "Do not support", "Don’t bother".
Most users want Recyclebank to offer a solution to their issues.
Consumers are not pleased with Reliability and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNever informed customers of policy changes.
- Learn about recycling
Preferred solution: Points
User's recommendation: Don't waste your time
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Fraziers Bottom, West VirginiaUnable to create an account
Lost all points and login ability without warning
User's recommendation: Do not support
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCannot access my account
Preferred solution: Access to my account!
Deleted my account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRecyclebank account
Preferred solution: I would like to use the points I had accumulated
Lost all points
- No longer available
Preferred solution: Return of my 7,000 points
User's recommendation: Do Not Support
Changed there business model with no notice
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Rochester, MichiganCan’t get into my account
- Horrible customer service
- Being unable to redeem points
Account-can’t log in
User's recommendation: Don’t bother
Don't waste your time
- Learn about recycling
- Being unable to redeem points
Preferred solution: offer decent rewards
No $5.00 gift cards
Preferred solution: Let the company propose a solution
SCAM!!!
Was never mentioned that you could call in and redeem your points for gift cards, but I found out now that the program is ending in Philadelphia. Of course they have no gift cards for Philadelphia.
SCAM SCAM SCAM SCAM!!
Recycling Points
De-activated account - no more points
I earn points for recycling through Recyclebank and I attempted to print out my receipts for my rewards, and the link went to their website. I thought I had forgotten my password, because I was unable to log in, but ultimately realized they had de-activated my account and I had no way to redeem my rewards.I had "bought" or cashed out all of my recycling rewards on June 5th but had not yet printed the receipts. I had rewards for Target, BuyBuy Baby, a diabetes magazine, Exploration Place, Museum of World Treasures, Mosley Street Melodrama, Green Mill Restaurant, and Cocoa Dolce. I spoke with a representative "Genesis" today who said there was “nothing” she could do, and that she’d have someone contact me “within 24-48 hours”. Seeing as how the Exploration Place reward was to be used for taking my stepson there with his grandma tomorrow, I told her that was unacceptable and asked for a manager. I was told rather rudely that there were none available because it was Friday. I asked for a corporate number and was told first that she didn't know it, and then second (after I pressed the issue) that she didn't think that one existed. I attempted to find one online and was unable to do so, I was only able to find the same "customer service" number that I had called, where I had been given absolutely no help.
I called back and spoke with a "Stephanie" and explained that my points were earned and cashed out PRIOR to the e-mail I received indicating that my service was being cancelled because they were no longer servicing recycling in my area. She was unable to help me, either, and suggested I e-mail customer support which I did, only to get a reply e-mail that I would be contacted within 72 hours - again, not acceptable. I finally contacted someone through Facebook messenger and she called me while I was at work trying to help a client. I asked for her to call me back and was told she didn't think she could because she had a lot of calls to make and she was trying to get done and leave work, too. I forwarded the PDF of the email confirmations I'd gotten for my rewards and got a reply from her:
"Hello, So I've managed to pull the rewards that you have requested. Please understand that I get your anger and frustration but we are only following rules and procedures that has been passed down to us. I will send the document to you via the email that you've sent to us through our support email now if you are unable to retrieve them here."
She ONLY sent receipts for only Museum of World Treasures, Cocoa Dolce, and Exploration Place, these I planned to use with my stepson, husband and best friend. I replied and asked her to send the rest of the rewards.
She finally sent me the receipt for Mosley Street Melodrama but made a point of telling me:
"As stated earlier in our conversation, I do understand your frustration, however, we are not allowed to do what I'm doing. Please understand that this is a one time courtesy. I've emailed your other two rewards as well. Have a good night."
I am extremely disappointed and upset that this company would refuse to honor the rewards system that they put into place, and then be condescending to the customer, by saying it was a "courtesy". It's not fair that I even had to contact this company about this. The rewards were earned and rightfully mine to begin with - if they want to drop service in our area, that's fine, but give the people what they earned, let them cash out their points, and then close the accounts.
- Horrible customer service
- Being unable to redeem points
- Mislead
Preferred solution: Deliver product or service ordered
What happened to One Twine?
I had seen a reward for a $50 gift code for 10,000 points on Recyclebank. I can't see it listed anymore. Where is it? I have searched and can't find it now. this was a very useful reward, as I love Mrs. Meyers cleaning products. I hope it is still there. I love the Recyclebank program and love the information it contains.
The information is very useful, and I love the quizzes for the points. I learn something and gains points at the same time.
Please let me know about the One Twine rewards, as I'm looking forward to saving for my points and getting it. What happened to the One Twine reward card?
thanks
Susan Scatena
vloglady@***.com
Companies Similar to Recyclebank
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
I also lost 8000 points with no warning.